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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you’ve come to expect from us. If this is the case, then John Chedid (Country Manager) and Nibal Yazbek (Customer Service Manager) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, John Chedid and Nibal Yazbek would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either John Chedid or Nibal Yazbek and let them know what you think. Please include your telephone number if you would like us to call you back!

John Chedid
Country Manager

“If you are unhappy with DHL, I would like to know.”

Email John Chedid

Nibal Yazbek
Customer Service Manager

“Thank you for taking the time to write to us. If we failed to serve you right and to the best, please contact me.”

Email Nibal Yazbek
John Chedid and Nibal Yazbek will ensure that your complaints are dealt with immediately and you’ll receive a response within 24 Hours.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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